According to this press release from LEWIS PR for Switchvox:

57% of small- to medium-sized business (SMB) owners are apprehensive about the reliability of Voice over Internet Protocol (VoIP) service providers available today, according to a recent survey by Switchvox, a leading provider of capable PBX phone systems for SMBs. The online survey also found that 33% of SMBs are concerned about the quality of calls when using VoIP services. 76% of respondents were open to testing out VoIP, as long as a service level guarantee was in place. The survey highlights key industry concerns and the need for VoIP providers to offer reliable, quality services.

Of course, Switchbox offers lots of tips and advice in the press release, plus a solution to the problem that only they provide. I love self promotional propaganda. Don’t you?

[via PRWeb]